HS4.010 not starting on latest WIN10
2018-11-16 13:48
Hi, HS3 has no problem, HS4 runs ok on my old WIN-XP laptop but no longer on my WIN-10 system
since a windows 10 update somewhere September October 2018, HS4 does not start up on my desktop computer but generates a JET error
message: JET RUNTIME HAS DETECTED UNRECOVERABLE ERROR: system exception at 0x00b358cd please contact the vendor of the application. Extra information about error is saved in the "jer_err_10672.txt" file. In this file it says as a start:

Exception 0xC0000005 (EXCEPTION_ACCESS_VIOLATION) at 0x00b358cd (C:\HamSphere\HamSphere_4.010\HamSphere_4.010.exe+0xb258cd)
Failed to read memory at 0x01abe000

PID 2088, TID 480

Registers:

EAX = 0x400000 EBX = 0x16BE000
ECX = 0x6 EDX = 0x16BE
ESI = 0x2D7 EDI = 0xD41398
EBP = 0x1EDFF00 ESP = 0x1EDFEE0
EIP = 0x00b358cd (C:\HamSphere\HamSphere_4.010\HamSphere_4.010.exe+0xb258cd)

than the complete stack
than version info:

Java version: 1.7.0_80
Excelsior JET 10.50 Professional edition
JET Profile: Java SE version: 1.7.0_80; JET update level: 5; CPU architecture: x86
Runtime: Desktop
CPU features: cmov mmx sse sse2 sse3 ssse3 sse4.1 sse4.2 avx avx2 fma f16c lzcnt popcnt bmi1 bmi2 cx8 cx16 movbe
Application was deployed

I checked and cleaned my computer, uninstalled HS4 and Java, downloaded the latest versions, no success.
Now I am running out of ideas

73 Hans, 3da0aq
Re: HS4.010 not starting on latest WIN10
2018-11-16 14:12
Hi Hans,

Try running the HamSphere 4.0 program as "Administrator"
Re: HS4.010 not starting on latest WIN10
2018-11-17 14:18
ran as administrator, tested compatibility with WinXP and Win7 both without success so sent the error file to Microsoft.
I regret my status loss as DX user since there are only four radio hams in Swaziland active on short wave and only one (me) active on Hamsphere. I like to use Hamsphere 4 when conditions on real shortwave are unusable. The prediction plug-in is excellent. 73, de Hans, 3da0aq
Re: HS4.010 not starting on latest WIN10
2018-11-25 19:52
windows - settings - privacy - microphone privacy - allow apps to use microphone
Re: HS4.010 not starting on latest WIN10
2018-11-27 10:53
everything on microphone setting is on now apps were on, still no HS4 startup, HS3 ok
Re: HS4.010 not starting on latest WIN10
2018-11-27 22:49
Hello Hans,

if it is a 64bit system, install HamSphere ONLY in the 32bit folder (x86) and run it as an Administrator. Otherwise it won't will work.
This should help.

73 and good DX from Jörg :-)
JO31ok
Bochum / Germany
Re: HS4.010 not starting on latest WIN10
2018-11-28 06:12
JET RUNTIME HAS DETECTED UNRECOVERABLE ERROR: system exception at 0x00b358cd
Please, contact the vendor of the application.

Exception 0xC0000005 (EXCEPTION_ACCESS_VIOLATION) at 0x00b358cd (C:\Program Files (x86)\HamSphere\HamSphere_4.010.exe+0xb258cd)
Failed to read memory at 0x01abe000

PID 4228, TID 8148

As you can see, I now run it in the right directory, tried compatibility versions, cleaning the registry, but still similar error
Re: HS4.010 not starting on latest WIN10
2018-11-28 11:55
Indeed that is strange. Maybe your Computer has a physical conflict at this memory-adress? (0x00b358cd and 0x01abe000, could be a defect RAM-Chip)

Such errors on special adresses you can see if a software try to adress a specified adress-range from the RAM. If you got this error, either this range is defect (physical) or another program / application is using this area at the same moment.
But "normally" a system will adress dynamically, not with a fix adress.

73 and good DX from Jörg :-)
JO31ok
Bochum / Germany
Re: HS4.010 not starting on latest WIN10
2018-11-29 07:59
You are right there, since it is a fixed address it might be the routine that looks for the microphone presence, common to many utilities.
C programmers are sometimes not consistent freeing up memory used, it must be a lately installed utillity or driver. This address might be a microphone hook.
73 de Hans
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