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HELP DESK
2012-02-07 11:48
Admin
Registered: 14 years ago
Posts: 1,061
Dear Operators.

We have now installed a fully fledged support ticket system including a knowledge base.

We will also move all information / documentation from the forum into the knowledge database for easier management and lookup.

http://www.hamsphere.com/support

Users sending emails to support@hamsphere.com are automaticly assigned a ticket number and the message is stored in the support ticket system and assign to the appropriate support agent.


If you would like to work on the support team helping out on a specific topic you can email accounts@hamsphere.com. You can choose a specific area that you are comfortable with and only get support tickets regarding that specific topic. You will be able to assign tickets to other support team members if a question is "out of your league".

Thank you

Regards
Kelly
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