HamSphere Troubleshooter

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Problem: 
I have audio for a short time, then it stops.

Solution:
Your router/modem is terminating the NAT session prematurly due to the lack of outbound UDP activity.
This was a bug in HamSphere and it has been fixed.
Please visit http://www.hamsphere.com/download and download the latest version.
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Problem: 
You cannot start the hamsphere in Linux/Mac. It says main class not found.

Solution: 
Get the latest jarfile from http://www.hamsphere.com/download
I had forgotten to add the MANIFEST file.

AND PLEASE DOWNLOAD THE HamSphere.jar file, not the zip file. 
The MAC is so Un-Intelligent that it finds the Jar file inside the ZIP and "unzip" that too.
Then run the JAR file as any other application.

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Problem: 
You cannot start the hamsphere exe file. It says Main Class not found.

Solution: 
Please download the latest Java JRE from Sun Microsystems
http://www.java.com/en/download/installed.jsp
Make sure that the exe file is installed in a directory on your harddisk before double clicking it.

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Problem: 
I get "Server unavailable" all the time.

Solution:
The TCP port 8000-8007 is blocked in your firewall for out/ingoing traffic. 
The UDP port 8000-8007 is blocked in your firewall for outgoing traffic. 
The UDP port 1-65535 is blocked in your firewall for ingoing traffic. 

The problem may be in:

1. your local computer. Check firewall settings. 
2. your router/modem. Check firewall settings. Check that the NAT is working.
3. your Internet Service provider blocks the connection.
4. Your company/organisation has decided not to allow any traffic on port 8000-8007. Check with network administrator.

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Problem: I get the spectrometer spikes on the display, but I don't get any audio.

Solution:
Your TCP connection is good and it works.
Your outbound UDP connection on port 8000-8007 is blocked.
or
Your inbound UDP connection on arbitrary ports betweeen 1-65535 is blocked.

The problem may be in:
1. your local computer. Check firewall settings.
2. your router/modem. Check firewall settings.
3. your Internet Service provider. Email them.
4. Your company/organisation has decided not to allow any traffic on port 8000-8007. Check with network administrator.

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Problem: 
Nothing happens when I click ON.

Solution:
Check the text in the cluster window. 
If the system advice you to upgrade, please visit http://www.hamsphere.com/download and download the latest version.


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Problem: 
You get just a blue screen whan launching HamSphere?

Solution:
Another concurrent application on your computer is taking posession of the sound card.
Please stop the other application and restart HamSphere.

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Problem: 
It doesn't work on my MAC???

Solution:

If you have a Mac and download the zip file from the HamSphere web   
page, note that simply double-clicking that zip file will NOT produce   
the jar file you need.  The Mac will unzip and then go ahead and un- 
jar the jar file, resulting in a collection of class files in a nest   
of directories.  I found that does not work. 

So, to use HamSphere on the Mac, first download the zip file and put   
it in some new folder you make for that purpose.  Then open Terminal   
and cd to that folder.  Now, in Terminal, do "unzip xxxx.zip" where   
the xxxx is the prefix of the zip file.  That will do what you want.   
A jar file will appear, and that jar file will run correctly. 

Now close Terminal and double click on the jar file you just created.   
Should work unless something is wrong with your java setup. 


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