HamSphere Troubleshooter

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Problem: 
I have audio for a short time, then it stops.

Solution:
Your router/modem is terminating the NAT session prematurly due to the lack of outbound UDP activity.
This was a bug in HamSphere and it has been fixed.
Please visit http://www.hamsphere.com/download and download the latest version.
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Problem: 
You cannot start the hamsphere in Linux/Mac. It says main class not found.

Solution: 
Get the latest jarfile from http://www.hamsphere.com/download
I had forgotten to add the MANIFEST file.

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Problem: 
You cannot start the hamsphere exe file. It says Main Class not found.

Solution: 
Please download the latest Java JRE from Sun Microsystems
http://www.java.com/en/download/installed.jsp
Make sure that the exe file is installed in a directory on your harddisk before double clicking it.

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Problem: 
I can launch the HamSphere. But when I put in my callsign and pin number and then click ON, 
nothing happens and I do not get any spikes on the spectrometer display.

Solution:
The TCP port 8000-8007 is blocked in your firewall for out/ingoing traffic. 
The problem may be in:
1. your local computer. Check firewall settings.
2. your router/modem. Check firewall settings.
3. your Internet Service provider. Email them.
4. Your company/organisation has decided not to allow any traffic on port 8000. Check with network administrator.

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Problem: I get the spectrometer spikes on the display, but I don't get any audio.

Solution:
Your TCP connection is good and it works.
Your outbound UDP connection on port 8000-8007 is blocked.
or
Your inbound UDP connection on arbitrary ports betweeen 1-65535 is blocked.

The problem may be in:
1. your local computer. Check firewall settings.
2. your router/modem. Check firewall settings.
3. your Internet Service provider. Email them.
4. Your company/organisation has decided not to allow any traffic on port 8000-8007. Check with network administrator.

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Problem: 
Nothing happens when I click ON.

Solution:
Check the text in the cluster window. 
If the system advice you to upgrade, please visit http://www.hamsphere.com/download and download the latest version.


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Problem: 
You get just a blue screen whan launching HamSphere?

Solution:
Another concurrent application on your computer is taking posession of the sound card.
Please stop the other application and restart HamSphere.

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